Effective Date: July 24, 2025
Last Updated: July 24, 2025
These Terms of Service ("Terms") govern your use of Rent IQ Tours, a property tour booking service provided by Rent IQ Inc. ("we," "us," or "our"). By using our service to book a property tour, you agree to these Terms.
If you do not agree to these Terms, please do not use our service.
Rent IQ Tours is a booking platform that connects prospective tenants with property management companies and their leasing agents. We facilitate the scheduling of property tours but do not own or manage the properties themselves.
Our service includes:
The property tours themselves are conducted by the property management companies and their agents, not by Rent IQ Inc.
You must provide accurate and complete information when booking a tour, including your name, email address, and phone number. You are responsible for ensuring your contact information is current so we can reach you about your tour.
If you book a tour, you should make every effort to attend at the scheduled time. If you cannot attend, please cancel or reschedule using the links provided in your confirmation email as soon as possible.
You agree to conduct yourself respectfully when interacting with leasing agents and visiting properties. Any inappropriate behavior may result in tour cancellation and restriction from future bookings.
You may not use our service to:
After booking a tour, you will receive an email confirmation with tour details and your assigned leasing agent's contact information. This confirmation serves as your booking receipt.
You can cancel or reschedule your tour using the secure links provided in your confirmation email. We recommend cancelling at least 2 hours before your scheduled tour time to allow others to book the time slot.
The property management company or leasing agent may also cancel tours due to unforeseen circumstances. If this happens, you will be notified by email and SMS (if you've opted in) and can reschedule for another time.
If you fail to show up for a scheduled tour without cancelling, the property management company may choose to restrict your ability to book future tours at their properties.
By booking a tour, you consent to receive essential emails related to your booking, including confirmations, reminders, and cancellation notices. These emails are necessary for the service and cannot be opted out of.
SMS notifications are optional and require your explicit consent. If you opt in to SMS, you may receive tour confirmations and day-of reminders. You can opt out at any time by replying "STOP" to any SMS message. Standard message and data rates may apply.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our service, you also agree to our Privacy Policy.
We strive to provide reliable service, but we cannot guarantee that our platform will always be available or error-free. We may need to temporarily suspend service for maintenance or updates, and we will try to provide advance notice when possible.
Tour availability depends on the property management companies and their schedules. We do not control property availability or leasing agent schedules.
Rent IQ Inc. acts as a booking platform connecting you with property management companies. We are not responsible for:
To the maximum extent permitted by law, we exclude all liability for any claims related to our service. In no event shall we be liable for any indirect, special, incidental, consequential, or punitive damages.
We may update these Terms from time to time to reflect changes in our service or applicable laws. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date.
Your continued use of our service after any changes indicates your acceptance of the updated Terms.
You may stop using our service at any time. We may restrict or terminate your access to our service if you violate these Terms or engage in conduct that we determine is harmful to our service, other users, or property management companies.
If you have questions about these Terms or need assistance with our service, please contact us:
Rent IQ Inc.
Email: info@rentiq.com
These Terms of Service are governed by the laws of Canada and the Province of Nova Scotia. Any disputes will be resolved in the courts of that jurisdiction.