Privacy Policy

About This Policy

Rent IQ Tours is a property tour scheduling service provided by Rent IQ Inc. ("we," "us," or "our"). This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our tour booking services.

This policy applies to all Rent IQ Tours websites and covers information collected when you book property tours through our platform.

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number
• Tour Preferences: Preferred unit type, desired move-in date, special requests or messages
• Communication Preferences: SMS consent and opt-out preferences

Information We Automatically Collect

• Technical Information: IP address, browser type, device information, operating system
• Usage Information: Pages visited, time spent on our service, referring websites
• Security Information: Information from reCAPTCHA verification to prevent spam and abuse

How We Use Your Information

Tour Booking Services

• Schedule and manage property tours
• Send confirmation emails and tour reminders
• Enable tour rescheduling and cancellation
• Connect you with assigned leasing agents
• Process SMS confirmations and reminders (with your consent)

Service Operations

• Maintain and improve our platform
• Prevent fraud and ensure security
• Provide customer support
• Analyze usage patterns to improve user experience

Legal and Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and enforce our terms
• Protect our rights and prevent misuse of our services

How We Share Your Information

With Property Management Companies

We share your tour booking information with the property management company and assigned leasing agent for the property you're interested in. This includes your contact information, tour preferences, and any messages you provide.

With Service Providers

We work with trusted third-party service providers who help us operate our platform, including services for email delivery, SMS messaging, calendar integration, security, and cloud hosting.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive personal information is encrypted both in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Authentication: Multi-factor authentication for administrative access
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
• Data Minimization: We only collect and retain information necessary for our services

While we take reasonable steps to protect your information, no system is completely secure. We cannot guarantee the absolute security of your data.

Your Rights and Choices

Access and Correction

You have the right to access and correct your personal information. You can update your tour information through the management links provided in your confirmation emails, or contact us directly.

Communication Preferences

• SMS: Reply "STOP" to opt out of SMS messages at any time
• Email: Contact us to opt out of non-essential emails (tour confirmations and updates will still be sent)

Tour Management

You can reschedule or cancel your tours using the secure links provided in your confirmation emails. These links are unique to your booking and allow you to make changes without creating an account.

Withdrawal of Consent

Where we rely on your consent for processing (such as SMS communications), you can withdraw consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we securely delete or anonymize it.

International Data Transfers

Our services are designed for Canadian properties and residents. Your personal information is primarily stored and processed in Canada. However, some of our service providers (such as cloud hosting and communication services) may process data in other countries, including the United States.

When we transfer personal information outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

Cookies and Tracking

Our website uses essential cookies and similar technologies to:

• Remember your preferences and form data during your session
• Ensure proper functioning of our booking system
• Provide security features and prevent fraud

We use reCAPTCHA to protect against spam and abuse, which may set cookies and collect information as described in Google's Privacy Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Rent IQ Inc.

Email: info@rentiq.com

Privacy Inquiries: We aim to respond to privacy inquiries within 30 days as required under applicable Canadian privacy laws.

This privacy policy is governed by Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).